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What to Expect
How do you assign therapists and can I change, if needed?

Once we review your forms, we will assign a therapist who can best address your situation. However, it is not unusual for clients to take several sessions to determine if there is a “good fit”. If you decide you want a change, your therapist will refer you to another therapist at Kilgore or in the community. Our goal is to give you the best help possible.

Can I request a specific therapist?

We will be happy to accommodate you if the therapist believes the match is appropriate.

Do you offer evening hours?

Yes. We understand it might be hard to take off work. We can also try to accommodate Saturday hours.

Do you have a crisis service?

In case of an emergency call 911. Also you may call Centerstone Crisis Center (formerly Seven Counties Services) at 502.589.3413 for after hours crisis.

How long are the sessions and treatment?

Typically, each session lasts for about an hour. However, we will schedule a longer session if necessary. Your therapist will discuss with you the proposed healing plan after gathering as much information as possible in the initial session. In some cases, only a month of weekly sessions may be needed. In other cases, it might take as long as a year.

Will I get better?

Our goal is to help you resolve your problem or at least manage it better. Improvement requires both you and your therapist to work together. While we cannot promise total success, our clients have said:

“Everyone at the Center has been very courteous and has helped me with my issues”

“Excellent pragmatic approach to problem solving with my personal issues… client centered”

“My therapist was to the point and helped me resolve my conflict management issues.”
“This experience has changed my life.”

“I wouldn't be where I am today without Kilgore. I have a deeper faith and am more at peace with myself.”

Is my problem normal?

Even though you may feel alone and believe you are the only one having your problem, you’re not. We help many people face similar situations.

Will my insurance cover my treatment?

We work with nearly all insurance companies to see what treatments are covered and will notify you of the coverage.

Are all your clients and therapists Christians?

While most of our clients identify themselves as Christians or say they “grew up” as Christians, many of our clients do not.

Our therapists represent both Christian and Jewish faiths. Each of our clinicians work with clients from a wide spectrum of faith and spiritual beliefs. If you wish to work with a therapist who shares your beliefs, we can accommodate your needs.

What is it like being in a session?

Each therapist has a private office with comfortable furniture for confidential conversations. We also have first floor offices that are handicapped accessible.

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